Please read and review our terms and conditions. Failure to understand these terms may result in additional charges and your booking being cancelled or denied.
It is required upon booking a service to agree and understand Posh Paws terms and conditions. Please review carefully to understand booking, payment procedure, and pet requirements.

The terms and conditions are as follows:

PAYMENT PROCEDURES:
All invoices are due up front to reserve and book services. Clients with ongoing services are invoiced for services rendered twice per month. Cash/Zelle/Cash App etc. are no longer accepted payment options for your invoice. You must pay with a credit card or a debit card through the link in the invoice email. Sitters can NOT accept payments for services! If you leave cash with the sitter, it is as a tip only and you must still pay your invoice via credit or debit card. Price subject to change if the actual executed time of service is longer than the time booked, if there is damage to property caused by the pet, if the pet has urine or bowel release inside the home, or if additional services are requested. Additional charges apply for incidentals including but not limited to key pick-ups and drop-offs, if your pet requires transport to the vet or requires supplies to be acquired and purchased by the sitter. Posh Paws Pet Sitters will issue additional invoices after the initial payment for services, for any additional or corrected charges due for that booking. Holiday/Peak Seasons are determined by Posh Paws staff and holiday fees are applied to all services during these times.

FIRST TIME GUESTS:
Please schedule your complimentary meet and greet as soon as possible to reserve your booking. As a reminder, we do not work with aggressive pets and if at the meet and greet your pet shows signs or behaves aggressively, you are accountable and liable for your pet’s behavior. Make sure to express all your expectations to the sitter at the meet and greet and in the booking form at time of booking. Please make sure your sitter has copies of the vaccinations that they require prior to the booking. 

CANCELLATION POLICIES:

Notices of cancellations are to be communicated directly to management via email as soon as possible. Please note, we understand that not everything is under your control and cancellations are inevitable. However, our sitters devote their time and holidays around your booking reservation. As these cancellations occur around holidays, even with a month’s notice it becomes challenging to secure alternative bookings for our sitters to replace the canceled reservations due to the high demand and high level of clients that book in advance to secure their sitter.

Non-Holiday/Non-Peak Season days:

■ We are very flexible and will issue a refund for any cancellations that aren’t same day cancellations.
■ Any same day cancellations (within 24 hours) for all services will only receive a 50% refund.

Holiday/Peak Season days:

■ House Sitting: Due to the heightened commitment by our sitters around Holiday/Peak Season days, cancellations within 14 days will receive a 50% refund. Cancellations within 7 days will not receive a     refund.
■ Boarding/Doggy Day Care/Drop Ins/Walks: Clients that give more than 10 days  notice will receive a full  refund. Clients that give less than 10 days notice will receive a 50% refund.
■ Pet Taxi Services: Management will determine the refund, if applicable for any pet taxi booking.

Waiver of Liability:
This agreement is entered into by and between Posh Paws, LLC., a Texas limited liability company, hereinafter referred to as “Posh Paws” and the pet owner(s), hereinafter referred to as “Owner”.  “Contractor” means and refers to the pet sitter, who is an independent contractor for Posh Paws.Owner(s) hereby agree as follows: Owner(s) agrees to have pet evaluated by Posh Paws prior to participating in Posh Paws services during a meet and greet with the Contractor. Owner(s) acknowledges that Posh Paws recommends that all pets be vaccinated for rabies, Distemper/Parvo, and Bordetella.  However, the specific vaccinations required are left to the sole discretion of the Contractor. Owner(s) acknowledges that the pet’s medical conditions and any behavioral issues have been divulged to Posh Paws and/or Posh Paws’ Contractor. Owner(s) has disclosed any bite history, aggressive or behavioral problems to Posh Paws or contractor.  Once this agreement is executed, Owner agrees to notify Posh Paws of any such behavior within 72 hours of the incident and prior to any future pet sitting visits. Owner(s) acknowledges that failure to disclose pet’s biting history puts others at risk, including Posh Paws, its Contractors, and any third persons that may encountered while walking the pet. Owner(s) agrees that Posh Paws is not responsible for the replacement of damaged or lost collars, leashes, harnesses, pet clothing, bandanas or collar tags. Owner(s) agrees the pet(s) for which you are seeking services are not dangerous or otherwise likely to injure others. Owner(s) agrees to notify Posh Paws and/or its Contractor of aggressive behavior, including but not limited to biting people or animals.   Once this agreement is executed, Owner agrees to notify Posh Paws of any such behavior within 72 hours of the incident and prior to any future pet sitting visits. Owner(s) agrees that if Owner(s) is unreachable in the event of an emergency, Posh Paws or its Contractor shall seek appropriate veterinary care for my pet. Owner(s) further agrees that Owner(s) is solely responsible for any and all costs in connection with veterinary or medical treatment of the pet. Owner(s) gives permission for photos and/or videos of their pet to be taken for use in Posh Paws’ advertising and promotional material and social media. Owner(s) agrees that Posh Paws is not liable for the negligence or intentional acts of its Contractors. Owner(s) agrees to indemnify Posh Paws for any claims filed by third parties claiming that the pet caused damage to their person or property, absent a finding of legal liability as to the Contractor or Posh Paws. Owner(s) acknowledges and agrees that Post Paws is not liable for any loss, claims or damages I/we may suffer as a result of the use of a lockbox to store a key for entrance to your place of residence.

WE DO not work with aggressive pets. Sitters reserve the right to report bites, attacks, and any false or misleading information provided by the owner regarding a pet’s temperament to local authorities at their discretion. OWNERS WILL BE RESPONSIBLE FOR ANY MEDICAL COSTS AND/OR DESTRUCTION THAT ARISE FROM A PETS BEHAVIOR. POSH PAWS PET SITTERS LLC IS NOT LIABLE FOR ANY NEGLIGENCE OR DAMAGES.